At Oliver Hikes, we are committed to providing high-quality outdoor and travel products. If you are not satisfied with your purchase, we’re here to help within the guidelines below.

1. Eligibility for Returns

  • Items are eligible for return only if they are damaged, defective, or incorrect upon delivery.
  • To qualify for a return or refund, you must notify us within 3 days of receiving the item.
  • Returned items must be:
    • Unused
    • In their original packaging
    • In the same condition as received

2. Return Process

To request a return, please contact us at:
📧 [email protected]
Include your order details and a clear description or photo of the issue.

Once your request is reviewed and approved, we will arrange a return pickup or advise on how to return the item.

3. Refunds

  • Refunds are only issued for approved returns.
  • As we operate with Cash on Delivery, refunds will be processed via bank transfer or other suitable methods after we receive and inspect the returned item.
  • Refund processing time: 5–7 business days after we confirm the return.

4. Items Not Eligible for Return

  • Products returned after 3 days of delivery
  • Items used, damaged due to misuse, or without original packaging
  • Personal care or hygiene-related products (if applicable)

5. Exchanges

We do not offer direct product exchanges at this time. You may return an eligible item and place a new order separately.

6. Contact Us

If you have any questions or need assistance with your return, please reach out to:
📧 [email protected]